GSR Support
How can we help?
Guides for your bay, written by the people who built it.
Bay not working right now?
Try a quick fix first. Still down? Send us a request with a photo or a short video and we’ll take it from there.
We reply Monday to Friday, 08:00 to 16:00 UK time.
Find a guide
Pick the part of the bay you need help with.
Updates
Software and manuals
We link straight to the people who make your kit, so you always get their latest version.
All downloadsStill stuck? Get in touch.
You’ll hear back from people who know how your bay was put together.
Send a request
Tell us what’s gone wrong and we’ll pick it up in support hours. A photo or short video helps us fix it faster.
Submit a requestSupport hours
Monday to Friday, 08:00 to 16:00 UK time
Send a request any time and we’ll pick it up.
Prefer to talk? Request a call.
Leave your number and we’ll ring you back during support hours, Monday to Friday, 08:00 to 16:00 UK time.
Thanks, we’ll call you.
We’ve logged it as a request, so you’ll get an email with the reference too.
All guides
Every guide for your bay in one place. Pick a product, or search for what’s wrong.
Nothing matches those filters yet.
We add new guides all the time. Clear the filters or ask us.
We’re writing our first guides now
They’ll appear here as soon as they’re ready. Until then, we’re happy to help you directly.