We’re here to keep you playing
If something isn’t right with your bay, we want to get it sorted quickly. Here’s how to reach us and what you can expect.
When we’re around
Our support team is in Monday to Friday, 08:00 to 16:00 UK time. You can send us a request any time, and we’ll be on it first thing.
How quickly you’ll hear from us
We aim to reply to every request within 24 hours on weekdays, often much sooner. In your first year, while your bay is under its build warranty, that 24 hours is our promise. If you’re on one of our care plans, you’ll get priority replies.
How to reach us
Send a request from the help centre or the Get help button, email support@golfsimrooms.co.uk, or ask us to give you a call. A photo or short video of the problem helps us fix it faster.
Getting it fixed
Lots of problems can be fixed remotely, and we’ll talk you through it or connect to your bay PC at a time that suits you. If it needs someone on site, we’ll book a visit. In your first year, visits for genuine faults are covered.